Kisangara Tours

Kisangara Tours — Header
PAYMENT
Transparent Payment Schedule

Payment Details.

How to pay for your Kisangara Tours expedition. All prices in USD, no hidden costs.

Scroll
Destinations Serengeti National Park
Summit Mount Kilimanjaro 5,895m
Crater Ngorongoro · 25,000 Animals
Islands Zanzibar · Pemba · Mafia
Wildlife Great Wildebeest Migration
Western Gombe Chimpanzee Trekking
Southern Ruaha · Nyerere
Est. 2009 Kisangara Tours · Arusha
Destinations Serengeti National Park
Summit Mount Kilimanjaro 5,895m
Crater Ngorongoro · 25,000 Animals
Islands Zanzibar · Pemba · Mafia
Wildlife Great Wildebeest Migration
Western Gombe Chimpanzee Trekking
Southern Ruaha · Nyerere
Est. 2009 Kisangara Tours · Arusha
30%Deposit to confirm booking
60 daysBalance due before travel
BankInternational wire transfer
SecureFull itemised receipts issued
Booking & Payment

Transparent
from the start.

Kisangara Tours uses a straightforward payment structure with full transparency at every stage. No hidden fees. No unexplained surcharges. Every item on your invoice is itemised and explained before you pay anything.

To confirm a booking, a deposit of 30% of the total safari cost is required. The deposit secures your camp allocations, guide assignment, and all vehicle bookings. For peak season departures (July–October) where camps are booked twelve or more months in advance, the deposit is required immediately upon quotation confirmation to avoid losing the allocation. For off-peak departures, we hold provisional allocations for up to seven days after quotation before deposit is required.

The balance of 70% is due sixty days before the safari departure date. For bookings made within sixty days of departure, full payment is required at the time of booking confirmation. All payments are confirmed by email receipt within 24 hours. A full pre-travel information pack — including your day-by-day itinerary, accommodation contact details, guide information, and practical travel advice — is issued upon receipt of the balance payment.

International bank transfer is the standard payment method for most international clients. The Kisangara bank details are provided on the invoice. USD is the standard currency for international transfers. TZS payments are accepted for clients paying from Tanzanian bank accounts. We do not currently accept credit card payments for overseas transfers due to processing fees, but can facilitate payment via a third-party service for clients who require card payment. Please contact us to discuss if this is your preference.

Payment Structure

How the
payment works.

Step 1

Quotation & Review

A fully itemised quotation showing every cost component — accommodation rates, park fees, guide, vehicle, domestic flights, transfers — is provided at no obligation. Review, adjust, and confirm the itinerary before any payment is required. We revise quotations at no cost until you are satisfied with every element.

Step 2

30% Deposit

A 30% deposit confirms the booking and secures all camp allocations, guide assignment, and vehicle bookings. An email receipt and booking confirmation is issued within 24 hours. Peak season camp allocations are held provisionally for 48–72 hours before confirmation is required.

Step 3

Balance 60 Days Before

The remaining 70% balance is due 60 days before departure. A payment reminder is sent 75 days before departure. Upon receipt of the balance, a full pre-travel information pack is issued including the complete itinerary document, guide information, camp contacts, health and visa guidance, and emergency contact numbers.

Step 4

Arrive & Travel

All accommodation and activity costs are pre-settled with each property by Kisangara before your arrival. You carry cash only for tips (guides, camp staff, porters on Kilimanjaro) and any personal purchases. No surprise bills on departure from any property. A final settling-up statement is provided after the safari summarising all costs paid on your behalf.

Cancellation Policy

If plans change.
What happens.

What is the cancellation policy?
Cancellation more than 90 days before departure: deposit retained, no further charge. Cancellation 60–90 days before departure: 50% of total cost retained. Cancellation 30–60 days before departure: 75% of total cost retained. Cancellation within 30 days of departure: 100% of total cost retained. These penalties reflect the cancellation costs imposed on Kisangara by camps and lodges, which operate on the same timeline. Travel insurance that covers trip cancellation is strongly recommended to protect against these costs.
What if Kisangara cancels my trip?
In the extremely rare event that Kisangara must cancel a confirmed booking (force majeure, park closure, or similar circumstances entirely outside our control), we provide a full refund of all payments received, or an alternative itinerary of equal value at your preference. We have not unilaterally cancelled a guest booking in our fifteen years of operation. Disruptions to individual elements of an itinerary (camp moves, vehicle changes, weather-related programme adjustments) are managed without refund but with appropriate compensatory arrangements.
Can I make changes to my booking after paying the deposit?
Yes, subject to availability. Itinerary changes after deposit — park additions, date shifts, accommodation upgrades or downgrades — are managed on a best-efforts basis. Peak season accommodation in particular may have limited flexibility after deposit due to full camp occupancy. Changes that reduce the total cost within 60 days of departure are treated as partial cancellations under the cancellation policy. Changes that increase the total cost are invoiced at the differential amount only.
Telephone & WhatsApp +255 755 002 886
Office Sokoine Road, Arusha, Tanzania
Hours Mon – Sat · 08:00–18:00 EAT

Based in Tanzania East Africa, we specialize in crafting unforgettable journeys that combine breathtaking landscapes, rich cultures, and authentic experiences. Whether you are seeking the thrill of a game drive across the Serengeti, climbing Mount Kilimanjaro, or the tranquility of Zanzibar’s beaches, we are dedicated to making every moment meaningful.

Visit our offices

23110 Olorien, Njiro Road, Arusha, Tanzania Parrot Hotel: Plot No. 48 Block No. 21, Kaloleni Area, Urban Arusha – Tanzania

Give us a call

Leave us an email

Loading itinerary…
Saved Trips